**Delivery times provided are estimates to be used as a guideline only. Marsi Bond cannot be held responsible for unforeseen delays due to weather conditions, busy holiday periods or customs delays.
We are happy to offer a refund on any unsuitable items within 30 days of purchase, provided they are unused and in resale-able condition, with all original labels and hang tags attached. All refunds exclude all shipping costs. If you wish to exchange for a different style, we ask that you request a refund and place a new order for the new item. Final sale items may not be returned; they are also not subject to price adjustments.
HOW TO RETURN YOUR ITEM(S)
1. Contact us by email at [email protected] within 14 days of receiving your order to obtain your RA (Returns Authorization) Number. Include your name, order number, the item you are returning.
2. Package up your return items securely and post the parcel back to us, using your preferred shipping service. Remember to use a reliable service as the goods are your responsibility until they arrive back with us.
3. Upon inspection of the returned items, you will receive your refund via the same means used to make your purchase.
ADDRESS FOR RETURNS
2310 JUNIPER COURT, GOLDEN, CO 80401
FREQUENTLY ASKED QUESTIONS
HOW DO I KNOW IF MY ORDER HAS BEEN SHIPPED?
For orders placed through Marsibond.com you will receive an email sent to the email address used to place your order. For orders placed through other vendors please contact that vendor.
WHEN WILL I RECEIVE MY REFUND?
In the event that you are due a refund it will be processed within 5-7 business days.
WHEN WILL MY ORDER SHIP?
Orders will ship with 24-48 hours after your order is received.
HOW LONG WILL IT TAKE FOR MY ORDER TO ARRIVE?
7-10 business days
AFTER I PLACE AN ORDER, CAN I MODIFY OR CANCEL IT?
We are happy to modify any orders as long as the items have not yet shipped.
CAN I RETURN AN ITEM PURCHASED ON SALE?
Sale items are final sale
IS THERE A WAITING LIST FOR OUT OF STOCK BAGS?
Yes, please reach out to [email protected] if you are interested in an out of stock handbag.
WHAT PAYMENT METHOD DO YOU ACCEPT?
Visa, Mastercard, Discover, American Express and Paypal.
HOW DO I CLEAN MY BAG?
Exterior of bag is not washable. The lining can easily be zipped out and thrown into the washing machine.